What customs duties or taxes will I need to pay, and how are customs duties calculated?

Customers are responsible for any customs duties, taxes, or import fees imposed by their country. These fees are not included in the product price or shipping cost and must be paid upon delivery. Customs duties are usually based on the value of the goods, including shipping and insurance costs. The exact rate depends on your country's regulations.

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Can I return or exchange a product, and what is the refund policy?

Returns and exchanges are accepted within 14 days of delivery, provided the product is unused and in its original packaging. Please contact our customer support for return instructions. Refunds will be issued after the returned product is received and inspected. Shipping costs are generally non-refundable unless the return is due to our error.

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Why is the shipping cost so high?

Shipping costs are calculated by total order weight in500g increments.If you’re ordering lightweight items like single cards, combining multiple items may help lower shipping costs.

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How long does shipping take, and how can I track my order?

Shipping times vary depending on your location and chosen shipping method. Typical delivery ranges from 7 to 21 business days. Once your order is shipped, you will receive a tracking number via email to monitor the delivery status.

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What if my package is lost or damaged?

Please contact us immediately if your package is lost or arrives damaged. We will assist you in filing a claim with the carrier and arranging a replacement or refund if applicable.

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