Shipping policy

🚚 Shipping Lead Time

Orders are shipped within 3 business days.
starting from the next business day after payment confirmation (Japan time).

Please note:
Orders placed on weekends or Japanese public holidays will be processed on the next business day.

🎫 About Pre-orders and Regular Items Ordered Together

To ensure timely delivery, items with different release dates cannot be combined in a single order:

Pre-order items and in-stock items cannot be purchased together.

Multiple pre-order items with different release dates cannot be purchased together.

If you wish to purchase items with different release dates or in-stock items, please place separate orders for each item.

Please note: Our system will automatically block the checkout process if items with different release dates or in-stock items are placed in the same cart.

📅 Business Days / Shipping Schedule

✅ Our business days are Monday to Friday (Japan Time).

*Closed on Saturdays, Sundays, and Japanese national holidays due to courier service limitations.

🚚 Shipping Fees

Express International Shipping – Duties & Taxes Collected

Shipping fees are calculated based on the total weight of your order.

For detailed shipping rates by region, please visit our full Shipping Policy page:

👉 View Full Shipping Rates

Please note: For unsupported countries, additional duties, taxes, and import fees may be collected upon delivery by local authorities.

All shipping fees are calculated in U.S. dollars.

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🚛 Shipping Carriers & Delivery Time

• Carriers: FedEx / DHL (All shipments include a tracking number)
• Delivery Time: Delivery times after shipment vary depending on the destination country, region, and customs clearance status.

✅ All shipments include a tracking number.

📦 Delivery Confirmation & Responsibility After Delivery

Once an order is marked as "Delivered" by the carrier and delivery confirmation
(such as tracking status and/or a delivery photo) is available, the shipment is considered successfully delivered.

Please note that we are not responsible for loss, theft, or damage that occurs after delivery has been completed.

If you believe your package was stolen or misplaced after delivery, we recommend contacting the carrier directly and checking with building management or local authorities as needed.

Please ensure that someone is available to receive your package, as we cannot take responsibility for loss or theft once the carrier marks the delivery as completed.

🧾 Customs Duties, Taxes & VAT (DDP / DDU)

Import duties, taxes, and charges (including VAT & GST) are collected at checkout.
We comply with international law and do not underdeclare item values or mark items as "gifts."
Please note: For unsupported countries, additional duties, taxes, and import fees may be collected upon delivery by local authorities.
For more information on customs and VAT rates by country, please visit our Customs & VAT Details page.

🌍 How Duties are Processed by Country

• DDP Countries (Duties Collected at Checkout): For supported regions, calculated import duties and VAT will appear alongside shipping fees at checkout. No additional payments will be required upon delivery.

• DDU Countries (Duties Paid Upon Delivery): For non-supported regions (including Canada, Australia, Asia, and other specific countries), orders are shipped DDU. Duties, VAT, and customs clearance fees are not collected at checkout and must be paid by the recipient upon arrival.

💡 How to Check Your Order Status at Checkout

• If "Duties" are listed in your checkout summary: Your order is shipped DDP.

• If "Duties" are NOT listed: Your order is shipped DDU (payable to local authorities upon delivery).
  

❓ Need Help?

If you have any questions, feel free to reach out via our Contact Form.

📩 Go to Contact Form >>>